Refund and Return Policy

Awaken Armor Return and Refund Policy

Effective Date: January 3, 2024
We want you to be completely satisfied with your purchase! If you're not happy with your T-shirts for any reason, we're here to help.

Return Eligibility:

• Return Period: You have 7 days from the delivery date to return your T-shirts for a refund or exchange.
• Condition: Items must be unworn, unwashed, and in their original condition with tags attached.
• Exclusions: Personalized or custom-made T-shirts, and any items marked as final sale are not eligible for returns or refunds.

How to Return:
1. Contact Us: Reach out to our customer service team at info@awakenarmor.com to initiate the return process.
2. Obtain a Return Authorization: We'll provide you with a return authorization number and instructions.
3. Ship the Items Back: Carefully package the T-shirts in their original packaging and return them using a trackable shipping method.
4. Provide Tracking Information: Email us the tracking number for your return shipment.
Refunds:
• Processing Time: Once we receive your return, we'll process your refund within 5-7 business days.
• Refund Method: We'll refund the original payment method used for the purchase.
• Shipping Costs: Original shipping costs are non-refundable.
• Return Shipping Costs: You are responsible for return shipping costs, unless the return is due to a defect or error on our part.
Exchanges:
• Availability: Exchanges are subject to product availability.
• Process: If you'd like to exchange an item for a different size or color, please contact us to check availability and initiate the exchange process.
• Shipping Costs: You are responsible for return shipping costs for exchanges, unless the exchange is due to a defect or error on our part.
Defective or Damaged Items:
• Contact Us: If you receive a defective or damaged item, please contact us immediately.
• Proof of Damage: We may request photos to verify the damage.
• Replacement or Refund: We'll gladly offer a replacement or refund for defective or damaged items.
Additional Notes:
• Gift Returns: If you received a T-shirt as a gift, you can return it for a gift card or exchange.
• International Returns: International customers are responsible for all return shipping costs and any applicable duties or taxes.
• Questions: If you have any questions about our return and refund policy, please contact us at info@awakenarmor.com.
Thank you for shopping with Awaken Armor